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The Long View


What a London Cafe Owner Taught Me About Operational Excellence
One advice that stuck with me recently came from a conversation with a café owner in London. Before you open a café, you need to decide which route you want to take: This is a labor of love between husband and wife. You want to make coffee, bake cakes, and create a cozy place for people to gather. Or, you want to build a business that can scale. Neither approach is wrong. But they require completely different ways of thinking from day one. I’ve always been curious about diffe
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