Many managers spend a lot of time building SOPs but overlook the importance of business rhythm. SOP (Standard Operating Procedure) It is essentially a set of written instructions that outlines how to perform a task or process within an organisation. In sales, this often means defining the actions a sales rep needs to complete at each stage of the funnel, from lead generation and needs assessment through to pitching and closing. SOPs are important because they create consisten

One advice that stuck with me recently came from a conversation with a café owner in London. Before you open a café, you need to decide which route you want to take: This is a labor of love between husband and wife. You want to make coffee, bake cakes, and create a cozy place for people to gather. Or, you want to build a business that can scale. Neither approach is wrong. But they require completely different ways of thinking from day one. I’ve always been curious about diffe